Privacy Policy

Introduction

hsianzuem B.V. ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hsianzuem.top or use our property maintenance services. As the Data Controller, we ensure compliance with the General Data Protection Regulation (GDPR) and Dutch data protection laws.

Data Collection

The data we collect includes personal information that you voluntarily provide to us when you contact us for services, request quotes, or interact with our website. This may include your name, email address, phone number, postal address, property details, and any other information you choose to provide. We also collect technical information automatically through cookies and similar technologies, including IP addresses, browser type, device information, and website usage data.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate interests: To provide property maintenance services, respond to enquiries, and improve our business operations
• Contract performance: To fulfil our obligations when you engage our services
• Consent: When you explicitly agree to marketing communications or cookie usage
• Legal obligation: To comply with applicable laws and regulations

How We Use Your Information

We explain how we use your information for the following purposes: providing property maintenance services, responding to your enquiries and service requests, processing payments and managing accounts, communicating with you about our services, improving our website and services, and complying with legal obligations. The use of your data is always limited to what is necessary for these specific purposes and in accordance with your rights under GDPR.

Information Sharing and Disclosure

hsianzuem does not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With trusted service providers who assist us in operating our business (subject to confidentiality agreements)
• When required by law or to protect our rights and property
• With your explicit consent
• In connection with a business transfer (with notification to affected individuals)

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Generally, we keep customer information for the duration of our business relationship and for up to 7 years thereafter for legal and accounting purposes. Marketing consent data is retained until you withdraw your consent. Website analytics data is typically retained for 26 months. We regularly review and delete data that is no longer necessary.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal information:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data to another controller
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for processing where applicable

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server environments, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data is primarily processed within the European Union. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses approved by the European Commission.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. For detailed information about our cookie practices, please refer to our Cookie Policy. You can manage your cookie preferences through your browser settings or our cookie consent tool.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us at:

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable data protection laws. You can contact them at:

Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ Den Haag
Netherlands
Website: autoriteitpersoonsgegevens.nl